NZ orders are being dispatched as usual but make take a day or two longer than normal to arrive.
We offer free shipping to all orders in New Zealand via PBT Couriers. Your order should arrive within 3 working days of placing you order. We aim to dispatch the same day payment is cleared.
We send non-signature. If you’re not home when they call, and they deem it safe to do so, the driver will typically leave your parcel either at your door or close by. If they don’t think it safe to leave, they’ll leave a card to call.
Please note that we cannot post to a PO Box address.
All PBT Courier orders are sent with ‘Track & Trace’. We’ll send you a dispatch email with your tracking number at the time your order is sent.
We accept responsibility for parcels lost in transit in New Zealand prior to delivery to your home/business provided we are notified within a week. We cannot accept responsibility for your parcel once delivery has been made.
We accept full responsibility for breakages in transit within New Zealand. If you experience a breakage please hold onto the item and packaging and notify us of the situation.
We are currently using DHL Express for all our International customers. This will ensure your order arrives fast and with tracking. Please check this at checkout when placing your order.
We welcome your international order.
We ship to the following destinations:
Australia, Brazil, Canada, China, Europe, Hong Kong, India, Israel, Japan, Malaysia, Mexico, Oman, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan, United Kingdom, United States, Vietnam
If your country is not listed here please send us an email to check availability.
We normally ship within two business days. If we are unable to dispatch your order within this time, we will contact you and advise you of the expected dispatch date.
Please note we cannot ship to a PO Box. Please make sure a physical address is entered in your order.
We charge a flat-rate for orders weighing up to 1kg and then upto 2kg. This rate is determined by your delivery country. For orders weighing over 2kg, the delivery cost is the 2kg flat-rate plus an extra charge for each additional 500g (0.5kg) of product weight thereafter.
The retail price of your order has to be shown on the consignment note of your parcel, as per New Zealand regulations. We are unable to declare an incorrect price for products, or mark your parcel as a gift.
Any import duties or taxes that are levied by the authorities of your country are your responsibility. We recommend that you check your country’s import regulations prior to ordering.
In the unlikely even that your order does not arrive please contact us and we will do all we can to locate your parcel. We do not accept responsibility or provide refunds for lost items.
Confirming your order payment means you accept the conditions regarding the duties that may be incurred. We strongly recommend that you check your country’s import regulations prior to confirming your order. Duties, taxes and/or Customs fees will be an additional amount that will be collected upon delivery of your order, if applicable. Unfortunately, we are unable to provide you with the exact amount you will be charged, please contact your local government for specific details. Refusal to pay custom charges will result in the parcel being returned. If the products are returned for this reason, we cannot refund your order.